✅ Right to cancel
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
You must return the item in the same condition in which you received it, with all the accessories and/or gifts received, original box, cables, charger, etc., in addition, it must not contain any personal information recorded on the "hard drive", it must be “at factory values”, if not, we will restore it at a cost of €50+VAT, which will be deducted from your return.
If the warranty seal is tampered with, damaged or does not exist, the right to cancel is void.
To exercise the right to cancel, you must inform us (micompuTer, Rúa Doutor Marañón 8, Vigo, 36211 Pontevedra, Spain, attcliente@micomputer.es, phone number: + 34 986 13 30 55) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
✅ Effects of cancellation
If you cancel this contract, we will refund you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We will make the refund using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
We may withhold refunds until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to pay the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
✅ Model cancellation form
(If you wish to revoke the contract, please fill up this form and send it back to us.)
- To micompuTer, Rúa Doutor Marañón 8, Vigo, 36211 Pontevedra, Spain, attcliente@micomputer.es, phone number: + 34 986 13 30 55:
- I/we (*) herewith revoke the contract concluded by me/ us (*) regarding the purchase of the following products (*)/ the provision of the following service (*)
- Ordered on (*)/ received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only in case of a notification on paper)
- Date
(*) Cross out the incorrect option.
✅ Returns
If you had received a non working (DOA) product or you had received a wrong product:
If the product received is not the one you purchase, because we make a mistake and sent you an incorrect one, or the product is a non working one (its a DOA product) you must return it to us, we will refund you all payments received from you, including the original shipping costs or we will send you the correct and working product.
We will make the refund using the same payment method as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the refund.
We may withhold refunds until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
We will refund you the returning shipping costs.
You must return the products to:
micompuTer
Rúa doutor Marañón 8
Vigo
36211 Pontevedra
SPAIN